Refund policy

Return and Refund Policy

At Shops At Presidio LLC, customer satisfaction is important to us. We want you to feel confident when shopping for furniture in our store. If you are not completely satisfied with your purchase, please review the return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

The item must be unused and in its original condition.
The item must not show signs of damage caused by improper use, assembly, or handling after delivery.
The item should be returned with its original packaging, accessories, parts, and instructions whenever possible.
Proof of purchase or an order number must be provided.

Due to the size and nature of furniture products, we recommend carefully inspecting your item before assembly or use.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, assembled, or modified, unless they are defective or damaged upon arrival.
Items damaged due to improper handling, misuse, or normal wear and tear after delivery.
Items returned without prior authorization.
Items that cannot be resold due to their condition.

This policy does not affect any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at:

Email: [email protected]

Please include:

Your order number
A description of the issue
Clear photographs of the item and any visible damage
Photographs of the packaging, if relevant

We will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or other suitable resolution.

Please keep the original packaging until the issue has been reviewed.

4. How to Request a Return

To start a return, please email us at [email protected] with the subject line "Return Request".

Include your order number, the item you wish to return, and the reason for the return.

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization and instructions.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs unless otherwise agreed.

Because furniture can be large, heavy, or require special handling, return shipping fees may vary depending on the item's size, weight, and delivery location.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the situation and provide appropriate assistance in accordance with applicable law.

Original shipping fees are generally non-refundable unless the return is due to our error or required otherwise by law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to us for assistance.

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us so we can review your situation and discuss an appropriate replacement or other resolution.

Exchanges are subject to product availability.

8. Furniture-Specific Considerations

For sofas, armchairs, coffee tables, and living room chairs, please carefully review product dimensions, materials, colors, and assembly requirements before purchasing.

Please note:

Product colors may vary slightly due to lighting and screen settings.
Minor differences in measurements may occur.
Items that have been assembled or used may not qualify for standard change-of-mind returns.
Please retain packaging materials until you are satisfied with your purchase.

9. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Business Name: Shops At Presidio LLC