Shipping Policy

At Shops At Presidio LLC, we strive to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase furniture from our online store.

1. Shipping Areas

We currently offer shipping within the United States.

Available shipping destinations and shipping costs will be displayed at checkout, based on the delivery address and the items in your order.

If your location is not available during checkout, please contact us for assistance.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

• Orders are not typically processed or shipped on weekends or public holidays.

• Processing may take longer during holidays, promotional events, or periods of high order volume.

• Orders requiring additional verification may experience delays.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

3. Shipping and Delivery Time

Estimated delivery time is generally 5–10 business days after shipment.

Actual delivery times may vary depending on the delivery destination, carrier schedules, weather conditions, and other circumstances beyond our control.

Because sofas, armchairs, coffee tables, and living room chairs may vary in size and weight, some furniture items may require special transportation or handling arrangements.

If special delivery arrangements apply, additional information may be provided during checkout or through our customer support team.

Delivery estimates are not guaranteed.

4. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery address

• Product size and weight

• Number of items ordered

• Special handling or transportation requirements

Any additional delivery charges that apply will be communicated before the order is completed whenever possible.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when provided by the carrier.

Please allow some time for tracking details to become active in the carrier's system.

You can use the tracking information to check the latest available delivery updates.

6. Delivery Address

Please make sure your shipping address, contact number, and other delivery information are accurate and complete when placing your order.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

7. Large and Heavy Furniture Deliveries

Some furniture products, including sofas and armchairs, may require additional handling because of their size, weight, or packaging.

Customers should ensure that the delivery location is accessible and that doorways, hallways, stairways, and elevators can accommodate the furniture.

Unless expressly stated otherwise, delivery does not include indoor placement, furniture assembly, installation, or removal of old furniture.

Please review the product details and any delivery instructions before placing your order.

8. Delayed, Lost, or Missing Packages

Although we work with shipping carriers to deliver orders on time, occasional delays may occur due to weather, transportation disruptions, carrier issues, or other unexpected circumstances.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.

If you still cannot locate your order, contact us at [email protected] so we can assist you.

9. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your furniture arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review the issue, please provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the outer packaging, if applicable

Please retain the original packaging until the issue has been reviewed. We will assess your request and work with you toward an appropriate resolution.

10. Contact Information

If you have any questions about shipping, delivery, or your order, please contact us:

Business Name: Shops At Presidio LLC

Email: [email protected]

Business Address:
9800 Hillwood Pkwy Ste 140
Fort Worth, TX 76177
United States

Website: https://wqd1bu-g2.myshopify.com/

Thank you for shopping with Shops At Presidio LLC. We appreciate your trust and look forward to serving you.