1. Why is it that after I open the package and take out our sofa, the seat cushions and backrests are very thin and uncomfortable to sit on?

— — Our seat cushions and backrests are vacuum-packed and compressed during transportation. Therefore, they may need some days to regain their original shape once removed from the packaging. To help them regain their fluffiness quickly, gently pat and press on the cushions.

2. What should I do if the back cushion, pillows or others are missing?

— — Usually, the back cushion and pillow are placed inside the seat cushion. You can learn more from the Instructions. If you encounter any issues or find that parts are missing or damaged during delivery or the installation process, Our service team is available 24/7 to assist you.

3.About the fabric & gap between the seat and backrest:

— —Our performance fabric outlasts velvet and linen—durable, low-maintenance, and a customer favorite. We test every batch, but if a rare issue like tearing or staining occurs, just reach out—we're here to help, fast. Also, if you notice a gap between the seat and backrest, that's normal and by design. Simply press the Velcro on the seat cushion firmly onto the matching tabs on the backrest, and once aligned, it won't affect comfort, function, or appearance.

4. What should I do if there are creases on the sofa's surface?

— — Because of the vacuum-packed nature of the product, if there is a crease on the surface, it is not a quality issue. However, you can easily remove it by using a garment steamer.

5. How to maintain this faux leather sofa? Please follow these simple steps:

— — 1. Regularly clean it with a soft cloth or vacuum cleaner to remove surface debris. 2. In case of spills or stains, immediately blot the area with a clean, damp cloth. Avoid using harsh chemicals or cleaners that can damage the faux leather. Instead, use a mild soap or detergent mixed with water to gently clean the affected area. 3. Protect the sofa from prolonged sunlight. 4. Fluff and pat cushions regularly to help maintain their shape; 5. To keep the faux leather supple and prevent it from drying out, you can use a specialized leather conditioner.